ProductsNo Returns Policy
- Dakin's Solution Full Strength® NDC 0436-0946-16
- Dakin's Solution Half Strength® NDC 0436-0936-16
- Dakin's Solution Quarter Strength® NDC 0436-0672-16
- Di-Dak-Sol® (Diluted Dakin’s Solution®) NDC 0436-0669-16
BACKGROUND
Any Sodium Hypochlorite product, at any strength, is made from chlorine gas, which is then converted into a liquid. When the liquid is bottled, the gas begins to evaporate, eventually leaving the product completely. Century is unique in that we’ve developed a method of making these products last 12 months (Full Strength) and 14 months (other strengths). Hospital pharmacists consider that a long shelf life, because when they make Dakin's® on-site it usually lasts between 1 to 7 days.
Century allows distributors to purchase only the case quantities they require, with a minimum of one case. Century covers all standard shipping costs as well. We realize that a 12 or 14 month expiration period is unusual for the industry, but the chemical nature of product dictates this policy.
We appreciate your cooperation concerning this issue; please remember that Century will continue to diligently strive to safely extend the life of the product when that is scientifically justifiable.
NO RETURNS!
Due to it’s relatively short dating compared to other products, we’ve set up a
"No Returns / No Credit Issued" policy for these products only.
(This policy has been followed since Century started selling Dakin’s.)
Prior authorization must be obtained from CPI for any merchandise and/or product that is returned. NO CREDIT WILL BE ISSUED FOR UNAUTHORIZED RETURNS.
To request a RGA (Return Goods Authorization) number, please call a Customer Service Representative at 1-866-343-2576. Credit for expired or otherwise unsellable items, whether returned to us, destroyed, or otherwise disposed of will not be allowed unless authorized by the Operations Manager at CPI.
Returnable merchandise
- Products damaged in shipping to consignee.
- Concealed damage and shortage claims made within 15 days of receipt.
- Unopened prescription containers, up to one year beyond expiration date.
- CPI Shipped the wrong product or strength of product, or quantity of product.
- Claims must be made within 15 days of receipt.
Non - Returnable items
- Any Dakin's® product is non-returnable due to expiration dating limitation (including
Di-Dak-Sol®).
- Products returned without prior authorization from CPI.
- Products in unsellable condition because of broken seals, opened or soiled packages, or price marked labels on packages.
- Products stored under improper conditions or exposed to fire or smoke, water, or other adverse environmental conditions.
- Products involved in bankruptcy sale, sacrifice, or returned by other than original purchaser.
- Products damaged at the purchaser's warehouse or store level.
- Products used for test purposes.
- Concealed damage and shortage claims made after 15 days of receipt.
- Purchases through wholesalers are to be returned through wholesalers.
- Contract manufactured items are not returnable.
- Customer will prepay for all returned products authorized by CPI. (CPI will not pay for any return transportation cost)
- Returned product shipped collect will be refused.
- CPI will not pay for any shipping cost due to customer error.
Terms of return policy
Credit will be issued only for items which were received prior authorization from CPI.
Products returned due to overstocking will be subject to a 15% restocking fee.
DISCLAIMER STATEMENT
Century Pharmaceuticals, Inc. reserves the right to destroy products as
having no value when we deem it to be unfit for sale, whether it be
returned with or without approval, and to destroy or refuse any product
returned without prior approval.